Policies

Live Arrival Guarantee & Refund Policy

  • A request for refund/replacement must be made within six hours of the delivery date (tracked by our courier).
  • The test tube must not have its warranty seal removed to be eligible.
  • A video of the tube (with the seal on) should be sent alongside your order number and complaint to our email: info@theantshop.co.uk 

Fertility Guarantee

  • Please email us at info@theantshop.co.uk for enquiries. We will discuss the nature of the queens progress, and its care, and issue a refund or replacement as appropriate.
  • Colonies bought with workers are ineligible for this guarantee.

Our values & pledges.

  • Ethical commitment

    Buying stress-free pet ants has never been easier. Benefit from our commitment to ethical sourcing and providing the healthiest ants in the market.

  • Communication & transparency

    At our shop, we believe in the value of transparency and open communication. Feel free to email us with any questions or concerns you may have.

  • Support & Returns

    Experience the assurance of our generous and fair live arrival guarantees. Shop with confidence at The Ant Shop.